British Airways chief executive Sean Doyle is shaking up his executive team. In his top management team, he has brought in Dirk John, as new new chief digital and transformation officer with extensive experience from McKinsey and the aviation industry, Calum Laming as the airline's new chief customer officer, and Jason Mahoney as chief technical officer.
We’re navigating an extremely challenging period as we rebuild following the global pandemic, and therefore we’ve created four new roles on our leadership team,” a BA spokesperson told Fortune recently.
British Airways is now bringing in the McKinsey advisor and industry technology expert Dirk John as its new chief digital and transformation officer. Dirk John has more than 20 years of international experience in digital transformations in corporations, start-ups, and the aviation industry. He has previously worked as CIO and Digital Officer at Latam Airlines, and earlier in his career also worked as Managing Director Airline Solutions in Lufthansa.
British Airways' current director of business recovery, Calum Laming, is being promoted to the airline's new chief customer officer.
British Airways' current director of business recovery, Calum Laming, is being promoted to the airline's new chief customer officer. Laming began at British Airways in January 2022 and has been well noticed for his work in just few months. Laming has held several similar senior management positions in the aviation industry, both as Chief Customer Officer in Vueling Airlines, Vice President Customer Experience in Etihad Airways and General Manager Customer Experience in Air New Zealand. Laming has been working in the aviation industry since 1998.
In addition, Jason Mahoney has been appointed as the company's new chief technical officer and the company plans to recruit new managers with responsibility for general operations.
At the height of the pandemic, British Airways cut around 10,000 jobs. It later announced plans to rehire 6,000 employees, but has struggled to rehire workers fast enough to meet demand for travel owing to delays in government security screening processes, the Financial Times reported over the weekend.
As we recover from the global pandemic, there’s never been a more important time to have a determined, ambitious and supportive leadership team that will put our people and our customers at the heart of everything we do.
There’s a lot of work to do but we’re on our way and I’m confident we can create a working culture that allows our people to thrive, deliver excellent customer service and look to a sustainable future while always continuing to do what we do best – connecting Britain with the world and the world with Britain.”
Sean Doyle, CEO British Airways