Role Introduction
Reports to: Lounge Duty Manager
In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.
As the Lounge Bar Supervisor, you will play a vital role in enhancing our passengers' travel experience by overseeing the daily operations of the lounge bar.
With your expertise in hospitality and a passion for creating memorable experiences, you will contribute to the overall success of our lounge, reinforcing Cathay’s reputation as a leader in premium airline service.
Key Responsibilities
- Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
- Work with Lounge Service Delivery Manager and Premium Service Team to deliver personalized and memorable experiences for premium customers
- Support the bar team's development through training and task delegation while collaborating with the back of house to ensure smooth operations
- Deliver excellent customer service while supervising and directing bartenders and bar backs
- Ensure consistent beverage preparation and quality while maintaining high cleanliness and presentation standards in the working environment
- Monitor beverage stock levels and inventory while adhering to safety, hygiene, and service standards
- Stay updated on regulatory and service requirements while providing training and development for the bar team
- Maintain a strong understanding of beverages, including wine, spirits, cocktails, and tea, along with expertise in mixing, garnishing, and serving drinks
- Assist guests with orders and menu recommendations, ensuring efficient delivery of drinks and snacks while addressing bespoke requests to maintain customer satisfaction
- Execute tasks from Lounge Duty Managers, including audits, incident management, meetings, and engagement activities
Requirements
- Right to work in Hong Kong
- Minimum age of 18
- Post-secondary qualifications
- Proficient of spoken and written English, Cantonese and Putonghua
- Minimum 5 years of experience as bartender in lounge operations. Catering hospitality, fine dining, sizeable luxury hotel or similar capacity is an advantage
- Knowledge of wines, spirits, and cocktail. With wine and beverage certificate or relevant certificates will be an advantage
- Strong leadership and people management capabilities
- Strong communication and problem-solving skills, with excellent interpersonal abilities to deliver service excellence while managing multiple tasks
- Flexibility to work on shift schedules including overnight shift
Benefits
- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Extensive medical coverage & insurance scheme for you and your dependents
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
