Position Summary
We are seeking a friendly and highly analytical customer service specialist to join our Customer Service team in Erie, Pa.In this business-to-business customer service role, you will answer customer inquiries and resolve issues via appropriate channels including email, telephone, and chat. A successful Customer Service Specialist will maintain knowledge of our products and service, demonstrate excellent time management skills, and go the extra mile to deliver a great customer experience.
Responsibilities
•Toprovidepremiercustomerserviceaccordingtofacility,division,orgrouppolicy.
•Always maintain a polite, helpful, and professional manner.
•Assist in all areas of order entry, quotations, and follow-up to ensure customer satisfaction.
•Provide promptresponsestophone calls ande-mailsfromcustomers, divisions,andsales staff.
•Resolve customer issues, escalate the issue when appropriate, and follow-through toensure customersatisfaction.
•Identify common problems and escalate to management along with possible suggestions for improvement.
•Workwiththe other internal departments including Supply Chain and Manufacturing toexpediteemergencyordersuponthecustomer’s request.
•Monitor internal procedures/controls to assure accuracy and timely completion of assigned work projects.
•Participate inimprovementprogramsandmotivateotherstowardempowerment.
•Maintaincleanandorderlyworkenvironment.Monitorandreportunsafeconditions.
•Assist with continuous Customer Service training.
•Understandandsupportcompany policiesandprocedures.
•Maintaineffectivecommunicationwithalllevelsofmanagement.
•Activelysupportthe CorporateWinStrategy.
•Performotherrelatedresponsibilities.
Qualifications
•HS Diploma, four-year college degree preferred, or with at least two years’ experience in CustomerService.
•Mustbeaself-starteranddemonstrateeffectiveverbal,writtenandinterpersonalcommunicationskills.
•Abilityto workeffectivelywithothersandbeaparticipativeteam player.
•Effectivelyinterfacewiththe manufacturing teams regardingexpeditesand/orcustomerissues.
•Practical experience CRM software is a plus.
•Computerproficiency
•Travelnotto exceed5%.
Equal Employment Opportunity
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.
(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination
Drug Tests
Drug-Free Workplace
In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
