Job Title: Service Transition Manager
Location: Flexible, UK + Hybrid Working Arrangements
Compensation: Competitive Salary + Benefits
Role Type: Full time / Permanent
Role ID: SF61937
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Service Transition Manager.
The role
As a Service Transition Manager, you’ll have a role that’s out of the ordinary. To provide oversight and input into the onboarding of all IT projects, ensuring required IA, security, technical and support information is documented and available through the Transition process. Acting as the lead of the team and ensuring risks are escalated and high value project have close oversight and support.
Day-to-day, you’ll oversee the execution of the IS Transition process and policy across the business supporting the transition of new services into the live BIS environment.
- Ensure appropriate acceptance sign off obtained for all services transitioned into BAU support: Understanding the support model for each service, ensuring the service is in a supportable state technically and ensure the service architecture supports recovery times in line with the criticality of the service.
- Feed risks and issues into the Technical Board relating to proposals, acting as an approver on the board. Providing escalation to senior management where risks would damage reputation, service or finances.
- Ensure that all new services are managed through to the live environment with a view to minimising the adverse impact on business-as-usual delivery.
- Ensure that the transition process captures new services or significant changes to new services that do not follow the standard project or implementation routes.
This role is full time, 37.5 hours per week and provides hybrid working arrangements with on-call rota cover being required as 1 week in 5.
Essential experience of the Service Transition Manager:
- Experience within a transition management role
- Experience with Change Management
- Sound understanding of IT Management processes
Qualifications for the Service Transition Manager:
- ITIL Foundation essential
Security Clearance
The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role and any other security clearances as contracts demand.
Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).
What we offer
- Generous holiday allowance
- Matched contribution pension scheme, with life assurance
- Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
- Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing.
Babcock International
For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email careers@babcockinternational.com with the subject header ‘Reasonable adjustments requirement’. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working – please ask about alternative patterns of work at interview.
Closing date: 27/01/2025
