Job Title: Customer Contact Centre Agent
Industry: Aviation / Customer Service
Location: Ahmedabad, India
Job Type: Full-time
Minimum Qualification: High School Qualification (IATA or Airline Basic Tariff certification is a plus)
Experience: Minimum 2 years in airline reservations, ticketing, airport check-ins, or contact centers
Roles And Responsibilities
- Respond to customer inquiries via phone, email, and web chat
- Sell, up-sell, and cross-sell products and services
- Handle new reservations, ticket modifications, refunds, and fare calculations
- Ensure customer satisfaction by providing accurate and timely information
- Escalate complex queries to senior team members as needed
Qualifications & Skills
- Experience with Amadeus GDS is essential
- Strong communication skills in English (spoken and written)
- Ability to manage high call volumes in a fast-paced environment
- Customer-focused approach with a problem-solving mindset
- Adaptability to new systems and processes
- Willingness to work in shifts
