Job Title
Station Head
Reports To
Regional Head - UK, EU, ISC, THAILAND
Role Purpose
Manage, plan and monitor ground operations at station in compliance with the Regulatory Management and ensure that the service delivery is in accordance to company service standards.
Key Accountability
- Manage plan and control the OPEX to ensure it is within the budget.
- Plan and manage the resources and team effectively to ensure efficient running of department in line with the operations procedures so as results are delivered according to the agreed level of performance whilst ensuring standard operations procedures are adhered to.
- Manage, plan and monitor safety and security issues within area of responsibility and ensure staff and Ground Handling Agent (GHA) staff are compliant to the safety requirements and organizational procedures, accurate reporting and recording of information.
- Manage communications with passengers, authorities, ground handlers, external agencies and handle complaints and claims at the station.
- Manage, plan and monitor staff 's performance, learning and development, discipline, grievances and industrial relations issues.
Qualifications & Working Experience
Degree in any related field with 1-2 years of experience in Operations/Airport Operations is preferred.
Skills & Knowledge
- Extensive knowledge of Airport Services functions and key activities including technical and operational related matters.
- Good planning and analytical skills.
- A team player with excellent communication and interpersonal skills.
- Possess leadership qualities with good decision making and problem-solving skills.
Key Challenges
- Provide consistent predictable and highest quality services in all aspect of station as well as be responsible and accountable for upholding service standards of all facets of operations.
- Ensure effective management and control of fund, account receivables and payables and cost within approve budget, communications and statutory/legal requirements.
- Develop, establish and maintain close rapport through networking with key personalities in the Government agency, other relevant external parties and maximize business opportunities for the Company.
- Managing request and demand of VVIP and VIP within parameters of company procedures while maintaining highest delivery standard in a safety and secured environment.
