Are you looking for a career opportunity in the aviation industry? Here’s your opportunity to have a great career with a world-class airline company.
Why Join Us?
- Asia’s First and Longest-Serving Airline
- Get a chance to enjoy travel perks for you and your family
- A collaborative work culture and environment
Who Are We Looking For?
- College Graduate of any four-year course (Industrial Engineering, Management Engineering is an advantage)
- With at least 2 years' work experience or exposure in the field of Customer Experience Management, Project Management, Campaign Management, Quality Management and Process Improvement
- Preferably with at least two years' experience in any airline frontline or operations function
- Acted as Project Lead for a single/ multiple frontline programs.
What’s The Role All About?
The Customer Touchpoint Governance Specialist is responsible for conceptualizing, designing, planning, and managing the implementation of systems, programs, and initiatives that enhance the overall customer experience. This includes improving policies, processes, products, and services in alignment with Philippine Airlines’ end-to-end customer journey, ensuring service excellence and consistency across all PAL touchpoints.
