As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
• Lead the strategy and execution of new customer acquisition and account growth for the Citi/AAdvantage co-brand portfolio, a key driver of revenue and loyalty.
• Develop and deliver annual acquisition plans across digital and direct channels, aligned with business goals and partner priorities.
• Optimize channel performance by leveraging data insights from American Airlines, Citi, and Mastercard to drive growth and efficiency.
• Design and implement strategic marketing programs to increase acquisitions and portfolio engagement, measuring performance against targets.
• Collaborate with internal stakeholders and external partners to define optimal offers, targeting strategies, and customer segmentation.
• Develop and refine segmentation strategies to deliver personalized offers that maximize conversion across AA-owned channels.
• Monitor competitive landscape and evolving customer preferences to inform acquisition strategy and maintain market relevance.
• Identify and build business cases for new acquisition channels and placements to expand reach and drive incremental growth.
• Own the measurement, reporting, and optimization of portfolio performance, marketing plans, and budgets.