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Executive / Senior Executive / Assistant Manager Premium Services (Lounge Operations)

Singapore Airlines • SG • 1d ago

Job Description

The successful candidate will join Airport Operations Department, Customer Services & Operations Division. He/she will be responsible for overseeing the daily operations of the lounges at Changi Airport and delivering service to our passengers in a consistent and effective manner.

Key Responsibilities include:

Overseeing SQ Premium Service Supervisors (PSSs) and Senior/Passenger Relations Officers (S/PROs) in the daily operations of the lounges.
Managing vendors and service providers (housekeeping, passenger servicing, catering, maintenance, etc.) contracted to provide product and services to our lounges. This includes daily follow-ups and chairing monthly meetings with the vendors on operational issues.
To be involved in the selection and performance review of the vendors’ team.
Formulating Standard Operating Procedures (SOPs) to optimize lounge operations.
Formulating Business Continuity Planning (BCPs) to ensure the undisrupted operations of the lounges during crisis.
Handling pax in the lounge.
Handling flight disruptions (lounge support).
Involvement in projects involving the development of service deliveries, IT and lounge infrastructure.

Requirements

A degree in any discipline
Keen interest in operations and customer service.
Good vendor management and communication skills would be plus.
Must possess a good team spirit to work together internally and across departments in order to plan for operational services.
IT Proficiency e.g. MS Office
Ability to work rotating shift hours, including weekends and public holidays

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.