The Inside Sales Representative is responsible for spot quotations, making proactive sales calls, managing allocations and bookings. S/he identifies opportunities and performs customer retention in a team with Outside Sales and promotes the Lufthansa Cargo products.
Sounds interesting? We are looking forward to your application!
Tasks
Within the operational targets the Inside Sales Representative performs the following duties:
- Enters into transportation agreements with customers
- Processes customer requests and performs bookings as per the booking process and the Cargo Booking Manual
- Books standard and special products and conducts a loadability and profitability check before offering a rate
- Makes quotations for ad hoc pricing requests
- Consults customers in finding the right product, and pro-actively sells customer-oriented transport solutions in collaboration with the Handling department and in close co-operation with Outside Sales
- Assists in acquiring new accounts and new business
- Supports sales team to achieve revenue and tonnage budgets
- Actively shares information about activities, offers, strengths and weaknesses of market participants with the Outside Sales Representative and the supervisor / manager
- Actively pushes the eChannel usage and follows up Spot Quotes
- Acts as touch point for claims and complaints
Requirements
The ideal Inside Sales Representative should meet the following requirements:
- High school diploma required
- Bachelor's degree desirable
- 1-2 years cargo experience or equivalent desirable
- Excellent written and spoken English language skills required
- Knowledge of other languages desirable
- Industry knowledge (Airfreight, Logistics, Transportation, Sales) desirable
- Advanced IT knowledge, preferably including MS Word, Excel, PowerPoint, and Outlook
*Must possess a legal work permit in Bulgaria
About Lufthansa Cargo AG
Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.
