Employment Type: Internship
Contract Duration: 6 months
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
Under the guidance of the Manager Customer Experience, you will have the opportunity to assist with a range of tasks, mainly focusing on business analysis and business requirement definition for the IATA Customer Portal. You will also follow up on the virtual assistant implementation currently ongoing at IATA. This is a great opportunity to gain valuable experience in a dynamic environment and develop your skills in a digital operation.
What your day would be like
Contribute to the definition of the target experience of the IATA Customer Portal;
Help collecting and drafting the required business requirements;
Support analyzing the Customer Portal’s FAQ database to simplify the customer's experience;
Learn how to manage, test and follow up on the developed virtual assistant;
Assist on delivering continuous service improvement.
We would love to hear from you if you have
A recent (less than 12 months) University degree/post-graduate in Business Administration or a related field;
Ability to work effectively in a dynamic, fast-paced and highly demanding multicultural environment;
Knowledge of Salesforce;
Strong analytical skills and ability to work independently;
Excellent communication skills in English (written and spoken).
This is a full-time internship position with a duration of 6-12 months. We offer a competitive compensation package and the opportunity to work with a talented and passionate team. If you are a self-starter who is eager to learn and grow, we encourage you to apply.
Travel Required: N
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
