Are you passionate about delivering exceptional customer service and thrive in a fast-paced, problem-solving environment? We’re seeking a Customer Repair Coordinator to join our team in Kirkland, WA!
If you’re detail-oriented, enjoy helping others, and have excellent communication skills, we’d love to hear from you! Join us and be a part of a team that’s dedicated to providing top-notch service every step of the way.
This is an onsite position working Thursday - Sunday, 7:00 am - 4:00 pm. Work 36 hours and get paid for 40.
JOB SUMMARY
The Customer Repair Coordinator plays a critical part in ensuring a seamless customer experience. You’ll be responsible for processing orders, answering customer inquiries, and resolving issues with professionalism and care. As the key point of contact for customers navigating repair processes, you’ll help maintain strong relationships by providing timely solutions and personalized support.
DUTIES & RESPONSIBILITIES
As a Customer Repair Coordinator, you will:
- Process sales orders for repairs of customer owned property.
- Follow order from receipt to shipment.
- Verify orders for accuracy – billing/shipping information, payment terms, price, ship methods, etc.
- Maintain sales order retention files per accepted practice.
- Work with other departments to resolve semi-routine customer order problems.
- Request updated information from customers.
- Provide quotes to the customer.
- Provide customer routine status updates including repair status, ship date, and AWB/Tracking number.
- Assist in training of less experienced employees.
Per the Code of Federal Regulations (48 CFR § 252.223-7004 - Drug-free work force), this is a safety sensitive position subject to random drug tests.
MINIMUM QUALIFICATIONS
Education/Experience:
- High school diploma or equivalent required.
- Demonstrates competency (typically 2-4 years of direct experience in the essential functions of the position)
Competencies:
The Customer Repair Coordinator will display the following competencies:
- Action Oriented: Enjoys working hard; is action oriented and full of energy for the things they see as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
- Coordination: Adjusting actions in relation to others’ actions.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Quality of Work Output: The quality of goods and services produced in terms of errors, waste and rework required to meet standards, not considering other things like timeliness or quantity.
- Time Management: Uses their time effectively and efficiently; values time; concentrates their efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
- Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Work Environment:
- Manufacturing environment
- Frequent contact with others via Instant Messages, phone, email and/or face-to-face discussions
- Work as part of a team.
ELIGIBILITY REQUIREMENTS
- As a US Department of Defense Contractor, Astronics is bound by International Traffic in Arms Regulations (ITAR). Must be a US Person under ITAR to be eligible.
- An offer of employment is contingent on successfully passing a pre-employment background screen and drug test which includes screening for the use of cannabis.
Salary is $21.93 - $29.67 per hour dependent on experience.
Several job-related and non-discriminatory factors including but not limited to experience in comparable roles, skill sets, training, education, licensure or certifications, other qualifications, market conditions and business needs influence actual salary offered.
Astronics AES offers a competitive benefits package including:
- Stay Healthy - Health, dental, vision, disability, life insurance, FSA, HSA, as well as voluntary life/AD&D, voluntary critical illness, accident prevention and hospital indemnity
- Save for the Future - 401K & Employee Stock Purchase Plan
- Find Balance - Employee Assistance Program, work/life balance culture
- Time for You - Generous Paid Time Off, starting at 120 hours annually, plus 12 Paid Holidays per year
