Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
TUI (Technical Undergraduate Intern – Students) – Customer Experience Intern
Polanco/Iztapalapa, CDMX (Hybrid)
Position Summary
Thales is looking for a TUI (Technical Undergraduate Intern - Student) Customer Experience Intern who will assist the Team with daily operational activities, aiming at their professional development and growth, as well as interaction with other internal teams of the company.
Key Areas of Responsibility
- Be responsible for tracking and addressing requests made by the Customer Experience team.
- Act as a liaison between the Customer Experience Team and other internal departments of the company.
- Have a strong sense of responsibility regarding deadlines. Identify issues that could cause deadline delays and proactively inform the CX responsible for the account.
- Use different tools to perform recurring activities: Oracle, APS, PDM, Conecta, Gmine, Jira, GP, I-care 2.0, Power BI, Kiss, Excel.
- Responsible for creating Reports.
- Support in the Artwork workflow.
- Open tickets to create/update stock report DLs.
- Update Power BI tables.
- Create Power Point Presentations for process documentation and subsequently send them by email.
Minimum Qualifications
- Currently enrolled in a bachelor’s degree program related to Economic and Administrative areas such as Business Administration, International Relations, etc.
- Availability to participate in the program a minimum of a year and a half.
- Availability to Work 30 hours per week in a Hybrid Scheme.
- Intermediate English proficiency, oral and written.
- Strong communicator and negotiator, analytical, results-oriented, customer-oriented, a strong time manager, autonomous, honest, and empathetic, strong focus on helping customers and ensuring their satisfaction.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
What We Offer
- Thales provides an extensive benefits program for all employees and their eligible dependents, including the following:
- Company paid holidays, vacation days, and paid sick leave.
- Company provided Life Insurance.
Why Join Us?
Say HI and learn more about working at Thales click here.
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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!
