Johnson Service Group (JSG) is seeking Customer Service Representatives with Health Services or Medi-CAL /Medicaid or experience in Orange, County California.
Onsite/ 6 month contract
Work Schedule and Training:
Training schedule: 8:30 am - 5:30 pm (4 weeks)
Post training hours: 9:00 am to 5:30 pm
Hourly pay range: $24-$30 per hour DOE
Preferred Qualifications:
- 6 months of Medi-Cal/Medicaid or health services experience.
Minimum Qualifications:
- High School diploma or equivalent PLUS 6 months of experience in a call center capacity required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.
- Typing speed of 35 words per minute (WPM) required.
Duties & Responsibilities:
- 80% - Program Support
- Maintains departmental productivity and quality standards.
- Follows through on and completes all member and provider inquiries or requests during the original member and provider interaction.
- Serves as a resource for other team members.
- 15% - Administrative Support
- Assists the team in carrying out department responsibilities and collaborates with others to support short and long-term goals/priorities for the department.
- Addresses member and provider inquiries, questions and concerns in all areas including eligibility, enrollment, claims or authorization status, benefit interpretation and referrals/authorizations for medical care in-person or telephonically.
- Enters accurate and complete documentation into internal application systems regarding all concerns and/or inquiries from the member and provider interaction.
- Communicates, builds and maintains internal and external relationships by prompt and accurate service delivery.
- Identifies and communicates challenges that might arise with the use of professional judgment while adhering to departmental policies and procedures.
- 5% - Other
- Completes other projects and duties as assigned
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D800
