Senior Executive / Executive Business Analytics (Customer Experience)

Singapore Airlines • SG • 7h ago

Job Description

The successful candidate will be part of the Business Analytics Department within the Customer Experience Division.

Key Responsibilities

Lead and develop customer-centric analytics initiatives (i.e. data ingestion, dashboards creation and enhancements, application of statistical and data science models)
- Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements, based on Agile Kanban methodology
- Perform analytics and statistical work using tools like Tableau, Alteryx, Python, Gen AI to gain insights and identify focus areas
Drive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
- Engage BUs and stations on their requirements to develop insightful Tableau dashboards
Apply analytics on business problems and hypotheses using CDm data and other datasets to develop insights and recommendations for Business Units
Collaborate with BUs on transversal initiatives to improve customer experience, and support the data analyses required.
For candidate with Data Science background, an optional path of direct Data Science involvement in customer-centric initiatives, on project basis, can be explored.

Requirements

Has a Bachelor’s degree.
Data/Business Analytics related disciplines
GenAI knowledge and practical experience on prompt will be an advantage
Proficiency in Tableau, Python, Gen AI, SQL and advanced Excel will be essential
Analytical, problem solving, collaborative, presentation skills are essential.

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.