Key Responsibilities: - Flight Operations Coordination:
- Monitor flight schedules, arrivals, departures, and ensure on-time operations.
- Coordinate with various departments, including ground handling, catering, and maintenance, to ensure seamless flight services.
- Collaborate with flight crew and ground staff to address operational issues and maintain efficient flight turnarounds.
- Passenger Services:
- Assist passengers with inquiries, ticketing, and check-in procedures.
- Handle passenger complaints and concerns, striving to provide resolution and maintain high customer satisfaction.
- Oversee boarding processes and ensure compliance with safety and security regulations.
- Emergency Response:
- Act as a point of contact during emergency situations, coordinating with relevant authorities, crew, and support teams.
- Execute emergency procedures as required, ensuring passenger safety and minimizing disruptions.
- Communication:
- Maintain clear and effective communication with internal teams, crew members, and external partners to ensure accurate information dissemination.
- Keep passengers informed about flight status, delays, and any changes in a professional manner.
- Documentation and Reporting:
- Prepare accurate and timely reports on flight operations, incidents, and passenger feedback.
- Maintain records of flight movements, delays, and other relevant data for analysis and regulatory compliance.
- Supervision and Leadership:
- Provide guidance and direction to duty officers and ground staff to ensure adherence to established procedures and standards.
- Foster a positive and collaborative team environment, promoting effective teamwork and continuous improvement.
Qualifications And Requirements:
- Bachelor's degree in Aviation Management, Hospitality, or a related field (preferred).
- Previous experience in airline operations, ground handling, or customer service within the aviation industry.
- Strong knowledge of aviation regulations, safety protocols, and emergency procedures.
- Excellent communication skills in English, both verbal and written. Additional languages are a plus.
- Ability to remain composed under pressure and make quick decisions in fast-paced situations.
- Proficiency in using computer systems and software for flight operations management.
- Flexibility to work in shifts, including weekends, holidays, and overnight shifts.
Duty Supervisor - Doha Location
(Note: The Duty Supervisor role could be a senior position overseeing the Duty Officer team. If this is the case, the job description should reflect additional supervisory responsibilities.)
Position Overview: The Duty Supervisor at our Doha location plays a leadership role in overseeing airline flight operations and ensuring the efficient functioning of the Duty Officer team. This position involves supervisory responsibilities, requiring strong organizational, interpersonal, and problem-solving skills.
Key Responsibilities:
- All responsibilities of the Airline Duty Officer role, as mentioned above.
- Supervise and mentor the Duty Officer team, providing guidance, training, and performance feedback.
- Coordinate team schedules and ensure adequate staffing levels to meet operational demands.
- Serve as the escalation point for complex issues and provide resolution in line with company policies.
- Collaborate with various departments and external partners to optimize flight operations and customer service.
- Participate in continuous process improvement initiatives to enhance operational efficiency.
- Conduct regular meetings with the Duty Officer team to communicate updates, procedures, and goals.
- Maintain a high level of situational awareness during peak operational hours and emergency situations.
- Assist in the development and implementation of standard operating procedures and best practices.
Qualifications And Requirements:
- Bachelor's degree in Aviation Management, Hospitality, or a related field (preferred).
- Substantial experience in airline operations, ground handling, or customer service within the aviation industry, with demonstrated leadership skills.
- In-depth knowledge of aviation regulations, safety protocols, and emergency procedures.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Proficiency in using computer systems and software for flight operations management.
- Strong decision-making abilities and the capacity to manage multiple tasks simultaneously.
- Flexibility to work in shifts, including weekends, holidays, and overnight shifts.
