Date Posted:
2026-02-03
Country:
Singapore
Location:
SG-01-SINGAPORE-039 CARE ~ 39 Changi N Cres ~ 39 CHANGI N CRES-039 CARE
Position Role Type:
Onsite
What You Will Do *
- Central single point of contact for the contract both externally to the customer and internally with aftermarket team (Repair, Technical, Finance, Management).
- Track overall Customer Support Level (CSL) to the customer for the FlightSense contract, in addition to all Collins commercial repairs.
- May include connecting with specific sites to ensure recovery plans executed and are realistic in terms of recovery to CSL requirements.
- Own the overall Estimate At Completion (EAC) financial performance for adherence to original business plan.
- Review monthly/quarterly cost data, reliability trends, effects of improvement activities and customer fleet/flying projections to update future forecast model predictions in EAC financial model.
- Lead any performance penalty or contractual alignment discussions, internally as well as with the customer.
- Support customer technical review discussions, with guidance from the Collins product owners, to agree on service bulletin incorporation, chargeable quote disputes and other items.
What You Will Learn
- You will master the art of tracking and optimizing Customer Support Level (CSL) for both the FlightSense™ contract and Collins' broader commercial repairs portfolio
- You’ll develop data analysis and forecasting, where you'll review monthly and quarterly cost data, identify reliability trends, and leverage insights to refine our future forecast models.
- You will deepen your understanding of our products and services while honing your ability to deliver exceptional customer value.
Qualifications You Must Have *
- Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience or in absence of a degree, 14 years of relevant experience
Qualifications We Prefer
- Experience leveraging strong financial acumen and / or experience with financial modeling.
- Experience with conflict / issue resolution on difficult problems.
- Experience with commercial airframe components.
Learn More & Apply Now
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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