Job Title: International Customer Care
Industry: E commerce
Location: Gurgaon
Job Type: Full Time
Minimum Qualification: Graduate
Experience: Minimum 6 months
Responsibilities
- Efficiently handle a high volume of customer cases within designated timelines.
- Identify customer requirements, clarify information, and provide effective and customer-oriented solutions.
- Foster sustainable relationships and go the extra mile to engage customers.
Requirements And Skills
- Minimum qualification: Graduate.
- Preferably trained in GDS, particularly Amadeus.
- Strong numerical aptitude.
- Excellent verbal and written communication skills, demonstrating strong listening abilities.
- Basic typing and computer proficiency.
- Recent experience in face-to-face customer service, preferably in the hospitality, tourism, or other customer-focused industries.
- Ability to multitask, prioritize, and manage time effectively.
- Willingness to work in rotational shift schedules.
- Passion for delivering exceptional customer service with a proactive and positive attitude.
- Proven ability to manage and defuse difficult situations.
- Well-developed problem-solving skills with a commitment to resolution.
- Ability to work both independently and collaboratively in a team environment.
- Adaptability to fast-paced and constantly changing operational environments.
- Compassion and empathy for customers with special needs.
- Exceptional personal grooming and presentation.
