Job Purpose:
The jobs in this level are responsible for managing shifts of customers representatives by performing broader range of activities, to ensure the smooth running of workflow during the shift. The Job holder is also responsible to manage a ground operations related function to ensure that ground operations teams are equipped with all needed tools to ensure smooth operations in a timely and effective manner within guests' expectations.
Main Responsibilities:
- Plan and monitor the implementation of guest services and direct all subordinates to ensure optimum performance.
- Manages team in order to carry out routine guest transactions at the point of guest contact at airport and city ticket offices in a polite, timely and efficient manner so that transactions are promptly logged, and guest satisfaction is maintained.
- Forecast expected guest services problems and difficulties and find out solutions/alternatives.
- Monitor other airlines practices in the field of sales and recommend application of appropriate practices for SV.
- Plan and monitor the implementation of ground handling agent/ agency services and direct all subordinates to ensure optimum performance.
- Find out immediate and proper solutions for operational problem
- Maintain related updated manuals, SV publications, and specialized aviation organization publications and ensure subordinates and ground handling agent/ agency are familiar with same.
- Managing all operational and administrative activities and forecast expected operational problems and difficulties and find out solutions/alternatives.
- Extend own accountabilities to cover offline stations as directed
Required Qualifications & Experience:
- Bachelor's degree in Business Administration/ Marketing / Industrial Engineering/ Statistics/ Operation Research.
- Minimum of (6) years' experience Required.
- Minimum of (4) years' experience of working in a sales travel environment is preferable
