Job Responsibilities:
- Plan and undertake scheduled preventive maintenance tasks.
- Develop and enhancement of Preventive Maintenance equipment checklists for Enterprise Network and UPS System.
- Perform the preventive maintenance by following PM checklist for functional checks, health checks at Clients’ premises.
- Perform basic equipment break-fix during preventive maintenance windows when required.
- Carry out basic troubleshooting, minor repair for IT enterprise products.
- Prepare preventive maintenance documentation for submission.
- Record and report equipment failure discovered during the preventive maintenance cycle.
- Provide maintenance and support for Customers' Enterprise IT Network Services.
- Perform break-fix which include troubleshooting and problem identification for any network services.
- Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
- Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
- Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
- Establish TAC cases with the principal vendor for complex problem until resolution.
Job Requirements:
- Good technical skills in engineering, computer and IT systems, and preferably in network. Preferably with good knowledge in any of the following areas:
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- Enterprise Network products/solutions: Cisco/Alcatel Switches/routers, wireless link controller, etc.
- Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.
- Network Appliances based: Microsemi NTP Server, F5.Knowledge in ITIL processes and framework.
- CCNA / CCNP highly preferred
- Ability to engage external stakeholders to resolve site issues.
- Highly motivated and self-driven to complete assigned tasks with limited resources and tight schedule.
- Able to handle complex technical challenges and different groups of users and external vendors.
- At least 3 years of experience with successful track record in maintaining large scale IT infrastructure for Government related agencies.
- Excellent communication and interpersonal skills, with the ability to work well at all levels.
- Able to work flexible hours especially during after-office hour for scheduled maintenance windows, if required.
- Possess strong analytical skills with positive attitude.
- Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
- Hands-on Experience working with LAN/WAN/WLAN which include
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- Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
- Alcatel Wireless and OmniSwitch
- Arista Switches and Cloudvision
- Fortinet, Checkpoint and Palo Alto Firewalls
- SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass
- Fast-paced environment
- Proven analytical and problem-solving abilities.
- Highly self-motivated and directed, with keen attention to detail.
- Experience working in a team-oriented, collaborative environment.
- Good communication and writing skills.
- Strong customer service orientation.
- Able to work in 24 x 7 standby duties
Work location: Jurong East