Position Title
Senior Executive, Quality Assurance (Ground & Security)
Report to
Manager, QA & Compliance (Ground Security)
Position Summary
Responsible for supporting the Quality Assurance (QA) programme for Ground Operations, Cargo Handling, and Inflight Operations (IFO), ensuring compliance with regulatory requirements, industry standards, and Firefly Airlines' internal safety and quality objectives.
Key Accountabilities
- Lead and oversee end-to-end group booking operations to drive revenue generation, Uphold and promote the company’s safety and security policies and procedures in alignment with aircraft operations objectives.
- Assist in the development, implementation, and continuous improvement of the Quality Assurance (QA) Programme covering Ground Operations, Cargo Operations, and Inflight Operations (IFO).
- Support the planning and execution of internal audits, inspections, and compliance monitoring activities to ensure adherence to CAAM, ICAO, IATA, IOSA, and company regulatory requirements.
- Plan and conduct catering audits to ensure compliance with aviation catering standards, hygiene requirements, and food safety regulations.
- Assist in identifying, assessing, and mitigating operational risks related to Ground Operations, Cargo Handling, and Inflight Operations.
- Participate in audits and compliance assessments for new operational stations to ensure ground handling, cargo, and inflight operations meet company standards prior to commencement.
- Plan audit preparations for external regulatory and industry audits, including CAAM, IOSA, and IATA, including documentation review and compliance verification.
- Conduct follow-up audits and inspections to ensure timely and effective implementation of corrective and preventive actions.
- Collaborate with Ground Operations, Cargo, Inflight Operations, Airport Authorities, and Regulatory Agencies to ensure alignment of quality assurance, safety, and compliance standards.
- Plan, monitor, and maintain auditor qualifications and training records to ensure competency and compliance with regulatory and industry requirements.
- Compile and analyse audit findings and risk assessment data to identify trends, determine root causes, and support the implementation of effective corrective and preventive actions.
- Monitor updates to aviation regulations and directives issued by CAAM and assess their impact on operational compliance.
- Serve as Secretariat for IOSA and CAAM AOC Steering Council meetings, including coordination, documentation, and follow-up on action items.
- Perform any other duties as assigned by the Head of Corporate Safety & Security Oversight
Qualifications
- Bachelor’s Degree in Aviation Management, Aeronautical Studies, Safety Management, Engineering, Quality Management, or a related field.
- Professional certification in Quality Assurance, Aviation Safety, IOSA, ISO 9001, or Safety Management System (SMS) will be an added advantage.
- Internal/Lead Auditor certification (e.g., IOSA Auditor, ISO Lead Auditor) is preferred
- Airline Quality Assurance Auditor Certification (IATA or equivalent) or
- IOSA Auditor / IOSA Implementation Training or
- Safety Management System (SMS) Training – CAAM, IATA SMS courses or
- Aviation Internal Auditor Course (covering QA/Compliance Monitoring) or
- Aviation Quality & Compliance Management Certification or
- Ground Operations Safety Training (IATA IGOM, ISAGO awareness)
- Minimum 3–5 years of experience in aviation operations, quality assurance, safety oversight, compliance, or regulatory environment