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Agent Airport Operations (Philadelphia, Pennsylvania, US)

Worldwide Flight Services (WFS) • Agent Airport Operations (Philadelphia, Pennsylvania, US) • 4d ago

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

An Agent in Airport Operations oversees inbound and outbound flight activity, updates schedules, and manages gate assignments to ensure smooth airport operations. Responsibilities include preparing reports on arrivals and departures, coordinating with departments for emergencies, and maintaining records of flights and services performed. The role also involves monitoring security by observing staff and visitors, reporting any breaches, and complying with WFS security protocols. Additional tasks may include customer billing and responding to special requests like wheelchair assistance.

Responsibilities

Monitor inbound and outbound flight activity, including computer data input and manual revisions
Prepare daily reports on domestic and international arrivals and departures, including FIDS updates and inputting schedule and gate changes
Coordinate with departments and contractors for emergency situations and fuel stops at the terminal
Manage gate control and assign gates for charter flights
Notify Sky Caps for requests such as wheelchairs
Prepare and collect data via two-way radios and other means
Update schedules as needed to meet aircraft requirements
Maintain records of aircraft, flights serviced, and services performed
Monitor computers, phone calls, and surveillance cameras
Complete customer billing documents when necessary
Comply with WFS site security procedures for warehouse and other operations
Observe WFS staff, security contractors, and visitors’ activities
Report any security breaches, suspicious activity, or non-compliance with the site security plan to management or through the WFS whistleblower program

Minimum Requirements

HS Diploma, GED or Equivalent.
Above average interpersonal and communication skills.
Must be able to work under pressure.
Must be able to work alone, and use independent judgement.
Capable of handling multiple tasks simultaneously.
Ability to read, write, fluently speak and understand the English language.

Preferred Skills

Must be able to concentrate on detail.
Ability to learn PC applications and apply knowledge.
Write legibly in order to complete forms and paperwork as required.
Familiarity with personal computer software helpful.
Reports to work on a regular and timely basis.

Physical Requirements/Working Conditions

Ability to lift up to 35 lbs.
Ability to sit for prolonged period.
Ability to stand and walk for long periods of time.
Ability to work in stressful working conditions and under pressure.
Ability to work in seasonal and adverse weather conditions for extended periods of time.
Ability to work rotating shift including weekends (i.e., Friday, Saturday and Sunday), holidays and days off.

Perks & Benefits

Want your pay in advance? Access your pay when you need it through DailyPay app!
Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
Need quality medical care? Multiple options for both full and part-time employees!
Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
Want to invest in your future? 401k program offered!
Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!