Operations Officer/Guest Experience Specialist – Athens FBO
Full-time position, starting immediately, 5 days a week, applicants must be able to work shifts.
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
We are seeking a full-time Guest Experience Specialist to join our team in Athens International Airport. The ideal candidate will be responsible for ensuring smooth day-to-day operations, delivering exceptional guest experiences, and overseeing key aspects of operations management.
Responsibilities include assisting guests with their travel needs, managing operational processes, ensuring compliance with safety and service standards, handling communication with stakeholders included but not limited to liaising with aircraft operators, travel organizers, dispatchers, the airport authority, third-party suppliers, air crews, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport. This position is on-site and plays a crucial role in supporting our clients' seamless operations and experience.
About you:
- First and foremost - you know what an excellent customer experience looks like and you know how to deliver it.
- Prioritizing
- Fluent in English
- Flexibility, willing to help in all situations
- Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp’ with aircrafts
- Ability to work accurately under pressure in an operational environment
- Excellent interpersonal skills
- Valid and clean driving license
- IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, Outlook etc.
- You will be organised with a strong attention to detail
- Additional languages would be an advantage
- Previous experience with aviation, travel, luxury retail or hospitality would be advantageous
