About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
Roles and responsibilities:
- Lead full lifecycle system enhancements, support and maintenance
- Manage incidents and problem resolution using ITSM tools like ServiceNow
- Translate business needs into functional and technical design specifications
- Configure and test Infor WFM
- Collaborate with cross-functional teams to ensure success
- Perform troubleshooting using hyper-find queries, genies and reports
- Maintain DEV Environments and support user acceptance testing
- Create and update documentation including design specs, test cases, and training materials
- Coordinate application upgrades and ensure compliance
- Act as a liaison between internal stakeholders and technical teams.
What you need to succeed (Minimum qualifications)
- Bachelor’s or master’s degree in information systems or human resource management
- 4+ years of application support experience with Infor WFM
- Strong understanding of Infor WFM configuration, data structures, and integrations
- Experience with SQL, Java-GTH/J2EE, Groovy scripting and Cognos Reporting
- Proven ability to manage and understand complex pay rules, scheduling and mobility features
- Strong analytic and problem-solving skills
- Strong understanding of agile practices and principles, with a certification in Agile methodology preferred.
- Excellent collaboration, self-leadership, and stakeholder management skills to work with diverse teams and stakeholder groups.
- Excellent communication and engagement capabilities
- Ability to work in virtual teams and manage competing priorities.
Behavioral Competencies:
- Ability to produce high quality results, work in a collaborative environment by embracing diverse perspectives and with a solution-based approach.
- Adapt communication clearly and concisely based on team dynamics and expresses thoughts & ideas effectively.
- Ability to engage effectively with peers and stakeholders to build trust and reliable working relationships.
- Ability to understand business processes, implement innovative solutions, guide juniors on continuous improvement by constantly updating oneself on current technology & trends.
- Inquisitive to understand customer and business expectations while creating value addition on technical solutions.
What will give you a competitive edge (Preferred Qualifications)
- Infor WFM Certification
- Experience with Infor WFM Cloud and latest versions (2024.11+)
- Technical experience with Workbrain API extensions and customizations
- Experience with other Time and Attendance Systems
- Proficiency in MS Office (Word, PowerPoint, Visio)
- AWS- Good to have.
ID: DELNZ01
