Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Director, In-Flight Services, Crew and YUL Operations, the Manager, IFS Cabin Crew is responsible for managing cabin crew performance from an administrative perspective.
Responsibilities:
- Responsible for cabin crew performance and adherence to corporate policies, procedures and regulatory requirements. Ensure required follow-up on deficiencies.
- Promote and coach onboard service excellence.
- Ensure that the Corporate Absenteeism Management System (CAMS) is in practice and adhered to.
- Identify and track administrative process deficiencies for resolution with other branches/departments as well as establish new base processes as they
relate to the management of cabin crew performance. - Ensure compliance with the Official Languages Policy and required testing of employees in both official and route languages.
- Foster strong working relationship with CUPE, focused on results, including the Level I grievance process.
- Responsible to track, monitor and communicate all base follow-ups in accordance with branch standards.
- Manage cabin crew performance issues related to on-board sales procedures.
- Coach and develop direct reports i.e. Performance Management and Labour Relations issues.
- Support and foster harmonious relationships within the IFS branch and with other departments across the Air Canada network.
- Maintain safety as first topic day to day (production and administration).
- Assume any responsibilities delegated by the direct reporting Manager.
- Keep abreast of corporate initiatives and communications.
- Establish and maintain business processes and procedures for the position
- Follow Risk Assessment Management for changes or introduction of equipment, processes and procedures and when conducting all investigations.
- Follow document retention guidelines.
Qualifications
- University degree in a relevant field (e.g. Business Administration, Aviation Manager or Industrial Relations) or equivalent years of experience.
- 5+ years of airline experience and/or In-Flight Services operations.
- Strong leadership, interpersonal and team building skills.
- Excellent interpersonal, conflict resolution, and communication skills (written and verbal).
- Strong organizational skills and ability to create and achieve a vision.
- Ability to meet deadlines, work under pressure and achieve multiple objectives.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
- Highly adaptable and flexible to support a 24/7 operation.
- Labour relations knowledge and practical application.
- Broad experience and expertise in managing both a non-unionized and unionized workforce in a customer-orientated and fast paced operational environment.
- Airline experience an asset.
- Excellent time management and organizational skills.
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
