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Senior Executive/Assistant Manager HR Standards & Quality

Singapore Airlines • SG • 1w ago

Job Description

The successful candidate will be part of a team driving, implementing, and optimising HR Shared Services operations. This role comprises governance oversight, digital transformation leadership, and performance management to enhance the team’s operational efficiencies and productivity.

Key Responsibilities

1. Governance and Compliance

Establish and maintain a governance framework for HR shared services operations
Develop standardised operating procedures, and escalation protocols
Design and implement Service Level Agreement (SLA) frameworks and Key Performance Indicators (KPIs) for measuring performance
Create and manage centralised dashboards for monitoring of operational metrics
Drive and manage the global administration of periodic initiatives that include Conflict of Interest (COI) and Rotation of Sensitive Position (ROSP) declarations

2. Digital Transformation

Drive and manage the digital transformation roadmap for HR Shared Services, including use AI/Technology and automation
Drive continuous improvement of HR chatbot functionality, User Experience/User Interface (UX/UI), content, and user experience to enhance employee self-service and reduce manual handling
Manage the implementation and optimisation of digitalisation projects that include case/service management platform
Keep abreast of new technological tools that aid in automation efforts

3. Process Excellence and Service Quality

Refine/Redesign processes to identify optimisation opportunities
Implement service excellence mechanisms to draw insights and enhance employee experience

Requirements

Possess a University Bachelor's degree in any discipline
Minimum 5 years experience in HR Shared Services, with audit background preferred
Strong background in digital transformation (AI, Technology and automation, process redesign/optimisation, project and change management, and service excellence)
Experience in Artificial Intelligence (AI), Robotic Process Automation (RPA), chatbot technologies, SAP SuccessFactors, and case/service management platforms
Good understanding of data analytics and visualization tools (e.g. PowerBI, Tableau)
Strong leadership, problem-solving, and interpersonal skills
Strong communication, written and facilitation skills
Analytical, meticulous, detail-oriented with strong numerical competency

We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.