About Delta Tech Hub:
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.
PRIMARY FUNCTIONS (RESPONSIBILITIES):
- Collaborate cross-functionally with business and other IT teams across Delta.
- Champion development and integration standards, best practices, and their related deliverables
- Work closely with the Salesforce Process Architect and related IT teams Advisory Developers to ensure designs adhere to Salesforce best practices and are built for scalability.
- Deliver processes and components that can be maintained by the business into the future using native Salesforce features and functions whenever possible.
- Use GitLab for source control and understand how to properly deploy code between environments.
- Design, develop, and deploy Apex classes, triggers, test methods, and Lightning web components to meet the business’s requirements.
- Debug existing code and improve legacy unit tests.
- Participate in the creation of documentation to ensure that no component or process is a closed system.
- Optimize and improve existing Salesforce implementations so that every team is achieving the maximum benefit from their investment in Salesforce.
- Work to continually understand the new features added to Salesforce’s products and aid the business in regression testing as needed to avoid disruption from any Salesforce-side upgrade.
- Act with urgency and a sense of ownership in the broader scheme of Delta’s success
- Support off-hours problems when they arise.
WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
Technical Competencies:
- Bachelor’s degree in Information Systems, Computer Science or related field
- 3 years of enterprise experience developing Salesforce.com products
- A strong desire to maximize native Salesforce functions and to adopt scalability as a core design principle in all projects
- Experience in Service cloud implementation
- Understanding of object-based model and governor limits in Salesforce
- Experience in working with asynchronous and synchronous processes
- Understanding of advanced admin features - Example: flows, Dynamic forms
- Good understanding and hands on experience of Object oriented programming, advanced use of service cloud and Messaging in App on Web with Einstein bots.
- Works well with individuals at all levels of Salesforce experience
- Deep familiarity with how to troubleshoot integrations in the UI and when to lean on developers’ support
- Understand how to get to the root cause of user issues within Salesforce
- Robust experience in Service Cloud features in an operationally-critical context
- Embraces diverse people, thinking and styles
- Consistently makes safety and security, of self and others, the priority
- Apex, LWC
- Java then switched to salesforce
Behavioral Competencies:
- Ability to work in collaborative environments and embrace diverse perspectives.
- Communicate clearly and concisely, express thoughts and ideas effectively, and embrace cultural differences with respect when engaging with others.
- Ability to engage effectively with peers and stakeholders to build strong partnerships.
- Prioritize, maintain focus, and consistently deliver commitment.
- Proactively understand customer expectations and willingness to create customer-based solutions.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)
- Exposure to diverse lines of business using Salesforce in different ways
- Able to clearly articulate the pros and cons of why you would use a particular method to achieve a solution
- Unafraid to offer suggestions if there may be a more efficient way to do something
