How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Cargo is seeking an individual with proven leadership experience and a high level of accountability for driving performance while creating unforgettable customer experiences to join our team as a Manager - Cargo Operations at JFK. The successful candidate will lead a diverse team of Cargo professionals, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity. The Manager - Cargo Operations is responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations.
Summary Of Responsibilities (not Comprehensive Of All Tasks)
- Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand
- Models Delta's vision and values while maintaining and improving methods of communication with the team
- Responsible for the DASH operation at LGA
- Manages JFK's Cargo warehouse vendor
- Develops operating plan for the station and identifies if capital plan is needed
- Accountable for all internal and external regulatory matters, acts as the key communicator of timely and accurate information
- Manages costs and executes on budget targets throughout the year to ensure company financial objectives are met
- Develops both strategic and tactical plans that create a safety conscious environment that results in employee safety and well-being
- Monitors for at-risk behaviors through daily safety observations and ensures adherence to the station Safety Business Plan
- Develops business cases to support station projects and communicate benefits both financial and experiential
- Promotes and upholds the Delta culture visible leadership - individual and group and verbal as well as written communication - in order to promote Delta corporate goals and workplace initiatives
- Inspires and motivates employees to do their best, champions change and leads strategically to inspire thought processes and decision making
- Responsible for the leadership development of direct reports through mentoring, on-the-job training, and delegation, and continually provides targeted support, guidance, coaching and motivation based on individual needs
- Measures and analyzes performance of direct reports using performance management tools, available customer service and operational metrics, job shadowing, and direct observation
- Provides station-wide communications on the status of performance and acts as the subject matter expert at all times of station activities
- Makes sound decisions with positive results
- Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints
What You Need To Succeed (Minimum Qualifications)
- Must have a minimum of 5 years of experience in leadership positions
- Must have experience successfully managing a diverse work group
- Should be highly motivated, self-directed, proactive, and have the ability to work effectively under pressure and time constraints
- Should have a thorough knowledge of Delta operational procedures and policies
- Must be able to analyze data and performance measurements
- Must have the ability to influence others and drive change
- Must set high standards of performance for self and others and must be able to guide others in adhering to these standards
- Must be able to interact comfortably with passengers, Delta personnel, other airline personnel, Delta business partners, contract agencies/personnel, and personnel from federal agencies
- Must be able to identify, evaluate, and refine functional results to improve the customer experience
- Must have a strong analytical background; excellent written and verbal skills; be multi-task oriented; and exhibit strong organization skills
- Must have prior experience encouraging and following safety/security rules and guidelines, as well making quick, prudent decisions
- Must be able to delegate responsibility; possess a strong customer service orientation; and have flexibility and personal stamina, in order to sustain long working hours in a constantly changing environment
- Must be performing satisfactorily in current position
- Consistently prioritizes safety and security of self, others, and personal data
- Embraces diverse people, thinking, and styles
- Possesses a high school diploma, GED, or high school equivalency
- Must be at least 18 years of age and have authorization to work in the United States
What Will Give You a Competitive Edge (Preferred Qualifications)
- Bachelor's Degree in business management or related fields
- Previous experience navigating a matrixed environment
- Previous experience managing Cargo /Above-Wing and/or Below-Wing operations
- Knowledge of airline or logistic industry operations
Benefits And Perks To Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
- Competitive salary, industry-leading profit sharing program, and performance incentives
- 401(k) with generous company contributions up to 9%
- Paid time off including vacation, holidays, paid personal time, maternity and parental leave
- Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
- Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
- Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
- Domestic and International space-available flight privileges for employees and eligible family members
- Career development programs to achieve your long-term career goals
- World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
- Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
- Recognition rewards and awards through the platform Unstoppable Together
- Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
