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General Manager

JetBlue Airways Corporation • San Francisco, CA, US • 2h ago

Position Title: General Manager (SFO)

Position Summary:

The General Manager (GM) oversees the operations for their station operation and sets the standard for customer experience. The GM is responsible for the operational performance of the BlueCity operation while achieving or exceeding the established performance measurements. Other responsibilities include coaching, counseling, and developing crewmembers and future leaders.

The General Manager oversees all facets of the BlueCity operation including all aspects of safety above and below the wing. This may include ground operations, negotiating and managing all business partner contracts, providing leadership, assisting crewmembers as part of the Operations team, and directing and coaching the Supervisor Team. The GM also represents JetBlue Airways in the local communities.

Essential Responsibilities:

Responsible for safety programs at the station to ensure a safe workplace for crewmembers, customers, business partners, Aircraft, Ground Service Equipment and facilities
Ensures quality of customer service and JetBlue Promises, in-line with the high expectations customers have for JetBlue. Responsible for resolving escalated customer issues
Administers and maintains the budget of the station and develops cost savings ideas
Obtains and stays current on Ground Operations qualification
Participates in airport authority activities and attends regular airport meetings
Partners with Director, Regional Managers, and Airports Leadership team to develop short and long-term vision for their stations, demonstrating forward-thinking in planning and execution
Participates in ad hoc committees; responds to ad hoc requests to establish, develop or re-visit guidelines, policies and/or procedures as they pertain to the operation or crewmembers
Responsible for meeting Occupational Safety and Health Administration (OSHA) and local state requirements
Oversees daily operations and performance goals. Includes coordinating and communicating with all departments in regard to operational integrity to improve communication and teamwork, driving efficiencies, and overseeing execution
Acts as Incident/Event Manager during irregular operations, and central point of contact for all station related operational decisions in conjunction/coordination with System Operations
Proactively reviews team performance and recommends enhanced operating practices and procedures to improve performance
Takes a significant role in the recruitment and development of crewmembers to support engagement, growth and goal achievement
Ensures Operations team readiness for response to significant non-routine operations and emergency events
Partners with the Planning Team to obtain optimum crewmember and facilities utilization. Oversees training and performance records of crewmembers to determine and formulate training designed to increase crewmember performance.

Is accountable to senior management for ensuring the safety and security of ground handling operations
Ensures that policies and procedures are conducted in accordance with applicable federal regulations and standards
Other duties as assigned by Regional Manager or Director

Minimum Experience and Qualifications:

High School Diploma or General Education Development (GED) Diploma
Six (6) years of leadership experience
Proficient with Microsoft Office including Word, Excel, Outlook, and Internet Explorer
Ability to maintain a poised demeanor while working in a fast-paced environment
Experience in engaging all people and all types of personalities and agendas
Ability to establish credibility and to be decisive
Ability to communicate clearly, concisely, logically and coherently at various levels within the organization, both written and verbal Results oriented with the ability to balance other business
Strong analytical, numerical, and reasoning abilities
Possess and maintain a valid Driver License and a driving record that meets JetBlue Airways’ insurance standards
Willing to travel and/or work variable hours, including weekends and irregular shifts
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge
Depending on location, may need to acquire and maintain a United States Customs Clearance
Available for overnight travel (10%)
Must pass a ten (10) year background check and pre-employment drug test
Must be legally eligible to work in the country in which the position is located
Authorization to work in the US is required. This position is not eligible for visa sponsorship
For internal candidates, good standing in attendance, performance and safety

Preferred Experience and Qualifications:

Bachelor’s degree
One (1) year as a General Manager in a Part 121 Domestic or Flag Scheduled Passenger Airline
Proficiency with Microsoft Office suite
Working knowledge in the day-to-day responsibilities in Airport and Ground Operations
Seven (7) years of leadership experience with direct responsibility for managing a customer service operation
Excellent project management skills

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
Uphold JetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer and other office equipment
Jetbridge
Ground service equipment, handheld radios, scanners, light emitting diode (LED) signs, mail and cargo equipment as necessary

Work Environment:

Traditional office environment and airport environment
Subject to weather and elevated noise levels
Able to travel and/or work flexible shifts, including holidays and weekends
Shift work and irregular hours due to irregular operations

Physical Effort:

Position requires strenuous physical work, heavy lifting, pushing or pulling of objects 70-100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)

Compensation:

The base pay range for this position is between $88,000.00 and $132,000 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.