IT’S NOT JUST COORDINATING FLIGHTS.
IT’S KEEPING THE GLOBAL NETWORK IN PERFECT MOTION.
Every day, millions of shipments move across borders, time zones, and continents — and behind that magic is the Network Control Group (NCG). We’re the pulse of the DHL Express air network, orchestrating movements, solving problems, and keeping our global promise: Excellence. Simply Delivered.
If you’re driven by precision, thrive under pressure, and love being the one who keeps everything running smoothly, this is where you belong.
NCG Agent
Reports to: NCG Supervisor
Why You’ll Love This Role
This is not your average operations role — it’s fast, dynamic, and mission‑critical.
As an NCG Agent, you’ll be at the centre of the DHL Express network, ensuring the right decisions are made at the right time to keep our flights moving and our customers satisfied. You’ll work with GHA partners, operators, the regional network, and DHL teams worldwide.
If you’re passionate about accuracy, teamwork, and being the calm voice during operational turbulence, you’ll thrive here.
What You’ll Own
Network Communication & Customer Orientation
- Ensure the network is informed of all changes affecting service and operations.
- Communicate clearly, promptly, and accurately with all internal customers (Gateways, Hubs, Stations, Operators).
- Provide contingency plans that keep service flowing when challenges arise.
Inbound & Outbound Coordination
- Coordinate all inbound and outbound activities with Ground Handling Agents (GHA) and Operators.
- Ensure outbound flights carry planned loads and any deviations are flagged early.
- Manage inbound alerts and recovery processes quickly and efficiently.
Operational Accuracy & System Management
- Maintain accuracy and updates within CALMS, NMIV, and flight plans.
- Follow GSOP, GAPS, and Global SOP guidelines with 100% compliance.
- Ensure all processes are performed within agreed local and global standards.
- Identify operational risks early and escalate to NCG Management.
Decision Making & Judgement
- Make operational decisions in consultation with the NCG Supervisor.
- Use sound judgement to protect service performance and network stability.
Teamwork & Collaboration
- Work effectively within a multicultural, multi-skilled environment.
- Show respect for all cultures, backgrounds, and religions.
- Support team motivation and high engagement levels.
- Step in to support colleagues and cross-functional teams whenever needed.
Results & Quality Focus
- Deliver “right first time” performance across all operational touchpoints.
- Maintain meticulous attention to detail, accuracy, and risk awareness.
Self‑Management
- Work independently in a time‑pressured, high-performance environment.
- Deliver strong results without constant supervision.
- Take accountability for actions, performance, and quality.
Ad Hoc Responsibilities
- Support any additional operational tasks required to ensure smooth, compliant, and efficient network operations.
What We’re Looking For
- Strong communication and problem‑solving skills.
- Ability to work under high pressure with precision and calm.
- Excellent attention to detail and risk awareness.
- A team player with respect for diversity and global interaction.
- High accountability and a commitment to quality and compliance.
- Experience in aviation, logistics, or network operations is an advantage.
Why Join Us?
Because NCG is where global impact meets precision.
You’re not just coordinating flights — you’re connecting people, protecting service commitments, and helping keep the world moving.
At DHL, you’ll join a team built on passion, respect, and growth — and you’ll be part of something bigger than a job: a global network dedicated to excellence.
Ready to steer the network that moves the world?
Take the next step with us.
