Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This role is responsible for coordinating the day-to-day functions within the Operations department by serving and processing all Air Canada Cargo customers for Export and Import Cargo. The role includes liaising with Air Canada Cargo Agents, Warehouse, booking department CCIS, internal Sales, Headquarters, CNC and external third parties on offline stations.
The role is additionally responsible for ensuring compliance with Service Level Agreements for Air Canada Customers of In- and Outbound Cargo.
Responsibilities:
- Plan and assign duties to Cargo and Warehouse Agents, as and when required, plan rest breaks with minimum disruption to the operation, observe workflow and daily activities, and rotation of staff to keep skill set in use
- Ensure compliance with local and company SOPs, regulations, work instructions, and advisories
- Ensure Department of Transport (LBA/TC) Security Regulations, Security Register and shipment scratchpads are updated
- Ensure incidents/accident are reported to the appropriate persons or that they are reported directly (QOR)
- Audit and report any deficiencies in the performance of the contracted Security Provider
- Maintain CIQ and Flown as booked to minimum standards
- Maintain a Daily Operation Synopsis to hand over to following shift
- Maintain inventory/warehouse checks, HAZ (Cargo Management System/documentation vs warehouse/yard)
- Maintain supply chain for material support (tags, forms, spreaders, aso)
- Maintain ULD inventory and request, plan accordingly
- Co-ordinate any Aircraft change, advising the inside sales group, Leads, Agents and 3rd party
- Be visible at all times, assist in the Operation, and provide coaching as and when required
- Assist the Operational Manager to implement and design all SOP’s and ensure the smooth day to day running of the operation
- Ensure that a constructive continuous working relationship is maintained with the management group, CCIS, Leads and Agents, and any Third Party, and when dealing with difficult parties
- Ensure that Company Policy/Procedures are adhered to and communicated to staff effectively
- Recommend any changes of processes or procedures to support or enhance Cargo business
- Attend regular Meetings
- Record any absence, sickness and deviation in working hours and liaise with the Cargo Operations Manager about manpower on a daily basis
- Proactive monitoring of next day flights
- Daily preparation and delivery of briefings for Cargo and Warehouse Agents
- Liaise with customers and other Air Canada Stations with regard to the status of shipments, authorization documents and applicable charges
- When required to take responsibility as acting Cargo Operations Manager
- Assisting the Cargo Operations Manager in conducting annual performance reviews and providing feedback throughout the year
Qualifications
- 2 Years previous internal/external customer service experience
- A good knowledge of cargo processes and procedures
- Very good leadership and communication skills
- Experience of Microsoft Office suite would be an advantage
- Previous experience with CMS and Smartload is an asset
Conditions of Employment:
Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest.
Linguistic Requirements
Bilingual (English and German)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted
