As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
General
- Maintain and promote the Company H & S policies and procedures
- Report all accidents and injuries at the earliest opportunity
- Report all faulty or hazardous equipment to the relevant authority
- Be responsible for stopping any dangerous practices or behaviors and documenting any resulting corrective actions
- Report unresolved dangerous practices or equipment
- Conduct the initial employee injury investigations and report findings for their analysis and further investigation
- Participate in the Customer Services safety meetings
- Complete the required number of safety observations per month and enter the PFS system
- Identify training needs to ensure training compliance
- Coordinate & lead all internal and external station compliance audits.
- Responsible for on the day turn metrics including door opening, start of boarding, end of boarding metrics. Including below wing metrics.
- Drive NPS scores.
- Promote Kiosk usage daily in lobby.
- GSC (Ground Security Coordinator) training given.
- Complete security audits.
- Monitor all aspects of the customer experience. Ensure contractor staffing levels are maintained at all times
- Alert the of any shortfall in vendor staffing levels that may cause an adverse effect on the Customer Services operation
- Monitor the service levels received from contractors, and provide constructive feedback to the on-service failures
- Monitor the team’s excess baggage collections and T-REX overrides if applicable
- Attend meetings when requested
- Proactively support initiatives
- Prepare the department’s daily work sheets
- Check vendor staffing levels in all work areas
- Monitor and maintain accurate records
- Be responsible for overseeing supplies and relevant stock control
Administration (if applicable)
- Prepare the department’s daily work sheets
- Check vendor staffing levels in all work areas
- Monitor and maintain accurate records
- Be responsible for overseeing supplies and relevant stock control
- Report supplies shortages to Customer Services admin support for stock re-ordering