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Airport Dispatcher

GAT Airline Ground Support • Full-time • Phoenix, AZ, US • 3h ago

The Dispatcher serves as the central point of contact for all base catering operations. This role is responsible for planning, coordinating, and overseeing day-to-day dispatch functions, ensuring operational efficiency and regulatory compliance. The Dispatcher collaborates closely with internal departments and airline partners, monitors all flight activities, and maintains effective communication to support seamless catering operations.

Core Competencies

Exceptional verbal and written communication skills at all levels of the organization
Ability to work both independently and as part of a team
Strong problem-solving, analytical, and critical thinking skills
Excellent attention to detail and organizational abilities
Proven time management and prioritization skills under pressure
Ability to remain calm and productive in fast-paced, high-pressure environments
Demonstrated leadership and team motivation skills
Professional demeanor with strong interpersonal tact and diplomacy
Commitment to safety-focused operations and proactive response to operational changes
Comfortable presenting updates and reports to senior leadership
Familiarity with implementing and enforcing company policies and procedures

Key Responsibilities

Serve as the main point of contact for all inbound/outbound flight-related operational issues
Conduct daily pre-shift huddles with on-duty team members
Understand and support both Warehouse and Transport operations
Review and respond to prior shift communications and outstanding tasks
Track and report team attendance, lateness, early departures, and absences
Update flight blocks with real-time data (timings, aircraft gates, tow times, etc.)
Report incomplete or missed services with reasons and escalate as needed
Ensure team members are taking and returning from breaks on schedule
Maintain consistent communication with team members, airline crews, and ground staff
Assign trucks, drivers, and shift schedules to upcoming flight blocks; escalate discrepancies
Ensure all blocks for current and following days are complete and appropriately staffed
Communicate operational deviations to airline partners immediately as they occur
Perform end-of-shift inspections for truck cleanliness, fueling, and shutdown procedures
Ensure downtime is effectively utilized for staging, cleaning, and preparation
Support bulk and ice build-up tasks as needed
Accurately update GPET for each flight serviced, including extra charges and service notes
Verify completion and uploading of security declarations and carrier checklists
Ensure driver logs are completed accurately, including maintenance concerns
Cross-train in various warehouse operational functions

Qualifications

1–3 years of administrative, dispatching, or coordination experience (aviation or logistics preferred)
Proficient in Microsoft Office (Word, Excel, Outlook)
Minimum 18 years of age
Valid Canadian driver’s license
Ability to legally work in the USA
Clear criminal background check
Must obtain applicable airport security clearances and vehicle operator permits
Ability to regularly lift, push, or pull up to 70 lbs
Flexible schedule with availability to work nights, weekends, holidays, and be on call
Successful completion of all required airline and company training/certifications

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