Provides front coverage, where assigned, to control flow of traffic at baggage claiming area. Eliminates counter congestion by providing information giving directions, and assisting passengers with their problems.
Lifts and carries bags, pet kennels, and boxes weighing up to 70 lbs. upstairs, downstairs and to baggage storage areas. Removes unclaimed bags/priority parcel shipments from incoming bag belt. Process claims for damaged or lost luggage and personal articles. Determines extent of damages and contents and effects on the spot settlement of minor claims including verbal authorization to passenger to allow purchase of toilet and sundry articles of nominal value, while awaiting baggage delivery. Maintains daily, weekly, and monthly records and reports of lost or mishandled baggage, damaged baggage, lost and found articles, cash settlements and delivery arrangements and expense. Receives complaints from passengers for unchecked articles. Completes necessary forms and arranges for delivery of articles when located. Serves customers in a caring, efficient and diplomatic manner. Resolves customer problems in a mutually beneficial manner.
May also be required to stock counter and storage areas. Communicates with customers over the telephone when researching passenger complaints. Perform various other related customer service duties as assigned.