As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Key Responsibilities & Accountabilities (within area of responsibility):
- Maintain and promote a positive Health and Safety culture in the workplace and in accordance with Company H&S policies and procedures
- Handle direct contractors, insourced staff and the day to day running of operation
- Be responsible for overall airport performance and work directly with General Manager and Regional Management to deliver key operational performance metric
- Champion excellent customer service
- Ensure all staff and contractors are correctly trained and updated in accordance with procedures
- Conduct contractor briefings for all important operational and procedural updates
- Coordinate all station audits
- Represent American Airlines with authorities and contractors on a day-to-day operational basis
- Resolve any queries and operational matters from the team
- Conduct risk assessments as and when required along with safe systems of work
- Attend various management / regional meetings when required
- Manage the Emergency Procedures Drill exercise quarterly.
- Coordinate jointly with partners new hires training, trainer’s accommodation, and station readiness in all areas in preparation for high season frequencies’ increase resumption.
- Performs GSC function across the operation.
- Oversee the delivery of all required contracted security measures.
- Escalates any security related issues to AA station leadership and / or AA Corporate Security – via SecOps and/or Area Manager, Security
Leading and Managing Others:
- Be responsible for managing the airport functions, inclusive of overseeing the local contractor within work area, job performance and operational issues
- Be directly responsible for ensuring safety and security compliance and be expected to develop and support initiatives to drive improved safety and security performance within each department
- Ensure compliance of corporate standards and audits relating to your functional area
- Follow up on customer related issues
- Propose suggestions to improve the operation
- Facilitate ad-hoc projects as and when required including customer airlines.
- Represent the department at internal and external meetings
Technical:
- Provide support to the team to ensure efficiency of the daily operation
- Resolve service and operational issues escalated by the team
- Follow up on any American Airlines service failures towards our contract airline customers
- Collaborate with other departments and stations to achieve efficiency
- Compile report on any operational irregularities and present this with suggestions for corrective action to senior management
- Undertake project work as and when required
Other:
- Attend meetings at the appropriate level and to represent the department on all relevant conference calls
- Monitor station expenses and review costs to ensure station is kept within the budget
- Stand-in for General Manager from time to time if applicable
- Monitor and analyze costs and prepare the annual station budget
- Undertake any other duties which are consistent with the position