Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon – RTX pushes the limits of technology and science to redefine how we connect and protect our world.
We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.
We welcome fresh graduates and early-career candidates who demonstrate strong learning agility, communication skills, and attention to detail. Training will be provided for candidates with the right attitude and transferable skills.
What You Will Do *
As a Customer Service Specialist, you will play a key role in ensuring smooth customer support, accurate commercial processing, and timely coordination across internal teams.
Your responsibilities will include:
- Preparing and issuing customer quotations based on technical inputs, service scopes, and pricing guidelines
- Performing detailed invoice checks to ensure billing accuracy, contract compliance, and alignment with agreed pricing structures
- Managing customer inquiries related to pricing, service status, lead times, and scope clarification
- Coordinating with engineering, planning, operations, and finance teams to ensure accurate and timely quotation and invoicing processes
- Monitoring work orders and ensuring correct cost capture and commercial setup in internal systems
- Supporting resolution of pricing discrepancies, invoice disputes, and customer claims
- Maintaining accurate customer, quotation, and transactional records in relevant systems
- Supporting continuous improvement initiatives in invoicing efficiency, quotation turnaround time, and customer responsiveness
- Undertaking any other duties and responsibilities as may be assigned by the organization from time to time
What You Will Learn
In this role, you will develop strong expertise in:
- End-to-end commercial processes, including quotation development and invoicing controls
- Cost build-up, pricing structures, and contract interpretation
- Cross-functional collaboration across technical, operational, and finance teams
- Customer relationship management in a technical and service-driven environment
- Industry practices, contractual frameworks, and operational workflows
Qualifications You Must Have *
- Degree in Aerospace, Business, or Engineering, or equivalent working experience in a related field
- Strong attention to detail and accuracy in data handling and documentation
- Ability to interpret technical and commercial information for quotation and invoicing activities
- Good analytical and problem-solving skills
- Proficiency in Microsoft Excel and standard office applications
- Strong written and verbal communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency in programming, VBA, and SAP is an advantage
Qualifications We Prefer
- Experience in aerospace, MRO, manufacturing, or similar technical service industries
- Prior exposure to customer service, quotation management, or billing/invoicing processes
- Familiarity with ERP systems (e.g., SAP or similar platforms)
- Understanding of technical repair terminology or industrial service environments
- Experience working in cross-functional or global teams
- Ability to identify process improvements and drive efficiency initiatives
Learn More & Apply Now
If you are looking to build a career in a dynamic, business-driven and customer-focused environment, we invite you to join our team and contribute to delivering excellent service and strong customer engagement.
