General Information
Ref # 233793
Location: Qatar-Doha
Job family: Corporate & Commercial
Closing Date: 2026-06-04
Description
About the role
The Program Manager Process Mining will support the creation and embedding of a structured approach to evolving the Lean Academy, driving continuous improvement, optimizing processes, and implementing appropriate automation to elevate organizational maturity within their assigned portfolio. This role will work closely with the Transformation and EPMO teams to ensure that process optimization initiatives are aligned with strategic transformation goals and governed effectively to deliver measurable impact.
Job Responsibilities
▪ Assist in developing a Process Excellence framework that drives efficiency, eliminates waste, and promotes a culture of continuous improvement.
▪ Support the Process Excellence team in partnering with assigned departments and divisions to implement process optimization within their business plans.
▪ Ensure Process Excellence methodologies (Lean, Six Sigma, Process Mining etc.) are scalable and applicable across different Divisions and Departments.
▪ Runs working groups and improvement projects implementing a standardized framework for process optimization, ensuring that Process Excellence methodologies are applied dynamically across functions
▪ Identify and execute process re-engineering and automation opportunities in partnership with IT, data teams, and operations.
▪ Define performance measurement practices with Transformation and Enterprise Data & Analytics (EDA) to measure success and maintain accountability.
▪ Enhance skill sets of agile delivery team members through training plans, coaching, and mentoring.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualification
About You
▪ Bachelor’s Degree or Equivalent with Minimum 8 years of job-related experience
▪Experience in process mining, digital twin technologies and Lean Six Sigma, as well as preferably operational improvement within large multinational organizations.
▪ Demonstrated experience in leading complex, multi-functional process optimization initiatives with measurable business impact.
▪ Strong analytical skills, with experience in defining, tracking and benchmarking performance indicators, measuring process excellence success, and refining initiatives based on lessons learned.
▪ Stakeholder management expertise matured in complex multi-cultural organizations.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=233793
