Position Summary
The Analyst Training Program Systems supports JetBlue University (JBU) in the strategic intake, troubleshooting, efficiency, and monitoring of all the training systems used by the College of Customer Support and College of Airports to deliver training. The Analyst will be the central point of contact that owns all aspects of the training systems and logistics as it relates to delivering content to Crewmembers, Trainers and Business Partners. The Analyst consults and supports JBU Leaders to ensure the training systems, processes and user experiences are aligned with the JBU strategy.
The Analyst will be comfortable with communicating and building relationships throughout the organization. The Analyst will be able to change priorities and focus to meet business demands, excel when working on complex projects, is motivated to deliver results, and exhibits the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
Essential Responsibilities
- Leads development of the training flights, user credentials, accounts and access levels in all systems and owns the implementation of the training delivery strategy
- Provides support for macro and Employee Profile Record (EPR) generation, maintaining travel bank and TrueBlue point balances, and recreating all items after a Certification Platform (CERT) recreate
- Verifies user account access and setup for all systems, including but not limited to Comply365, Sabre Interact, Learning Portal, Email, Distribution lists, Digital, Travel Bank Admin, etc.
- Customizes, maintains, and troubleshoots functionality in all tools and systems, including Sabre Interact, Microsoft Teams, other training systems, and customized forms for the colleges
- Supports the implementation for training system(s) functionalities that fall within the scope of new training initiatives
- Provides visibility into training system risks and proactively identifies alternate solutions across the training curricula for JBU Leaders and Instructors
- Liaises with IT, the College of Customer Support, the College of Airports, JetBlue Sabre support teams, and other JBU departments on system functionalities, testing, tracking and updates as they relate to potential impact to delivering classes
- Acts as the central point of contact to log and report any disruptions in any of the systems. This includes notifying any impacted users and providing possible mitigations until the issue is resolved.
- Analyzes disruption logs and identifies additional strategies for training completion or adjustments in training systems philosophy
- Identifies and coordinates network and systems required to deliver training off-site of JetBlue or JBU locations traditionally used for training
- Supports student off-boarding by submitting deactivation requests related to access for all training systems
- Other duties as assigned
Minimum Experience and Qualifications
- Bachelor’s Degree OR demonstrated capability to perform job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience.
- One (1) year experience in managing projects and/or programs
- Proficiency in Sabre Interact applications for reservations and ticketing
- Proficiency in all Microsoft Office applications and very strong proficiency in Excel
- Distinctive problem solving and analytical skills with attention to detail and troubleshooting
- Excellent verbal and written communication skills; ability to present complex information in meaningful ways to audiences of diverse skill sets
- Ability to synthesize information, generate compelling insights, and formulate recommendations to leadership
- Sound decision making ability, analytical reasoning and organizational skills with the ability to successfully complete multiple tasks simultaneously
- Agile and flexible to manage and contribute to multiple tasks simultaneously
- Ability to work well with others as part of a team
- Ability to work well under pressure, meet deadlines and adapt quickly to changing information and priorities
- Excellent verbal and written communication skills, including a strong attention to detail
- Available for occasional overnight travel (20%)
- Must pass a ten (10) year background check and pre-employment drug test
- Must be legally eligible to work in the country in which the position is located
- Authorization to work in the US is required, this position is not eligible for visa sponsorship
Preferred Experience and Qualifications
- Two (2) years’ experience in managing projects and/or programs with multiple Stakeholders
- Proficiency in Native Sabre and other applications
- Proficiency in Visio, Microsoft Project or any other Project Portfolio Management (PPM) tool
- Strong proficiency in computers, computer coding, and computer languages
- Airline or related industry experience
- Strong teamwork skills
- Self-motivated and the ability to work with little supervision
Crewmember Expectations:
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice
- Able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
- The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.
Equipment:
- Computer and other office equipment
Work Environment:
- Traditional office environment
- Present for core business hours which may increase based on fluctuating workloads and if time permits
Physical Effort:
- Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)
