Job Summary
Provide and ensure that service standards are consistently delivered within the Customer Services Operation utilising multiple in house computer / check in systems.
Responsibilities
Job Responsibilities
- Ability to create flights on an Ad-hoc basis using Swissports in-house DCS
- Requirement to build airline seat maps
- Pre-flight editing
- Download PNLs, ADLs, PALs, CALs
- Update / input Information in DCS such as A/C registrations / stand allocation numbers
- Sending of API data to e-borders / European immigration authorities for all airlines
- Removal of offloaded Passengers in DCS
- Close out of flights for all airlines
- Blocking and unblocking of seats in DCS
- Identification of Premium Passengers and completion of relevant adjustments in DCS
- Liaise with VIP lounge ensuring all premium Passengers are booked
- Updating of FindNet with additional services such as UNMINs for recharge purposes
- Completion of desk usage log for airline recharge
- Sending of airline check-in closure figures to CLC for dispatch purposes
- Monitoring and allocating Bay Splits for check-in agent reference
- Removal of bags from DCS for check-in agents ensuring AAA regulations are fully adhered to
- Highlight overbooked flights, review manifest and identify potential offloads
- Monitor and update Airport FID Screens ensuring correct information is always displayed
- Process Airline specials
- Support the check-in and boarding process during periods of staff sickness
- Various other administrative tasks
- All other duties as requested by the Lead Agent
Qualifications
Qualifications and Competencies
- In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
- Experience with check-in systems and DCS is desirable
- Microsoft Office (Excel, Work, PowerPoint) skills and experience required
- Minimum 1 years' experience or equivalent in a Customer Service role
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be able and willing to type and learn airline specific computer systems
- Ability to follow processes and procedures and apply flexible approach when required
- Willingness to work in inclement weather if required
- Passionate about customer service
- Leadership and people management skills
- A proven ability to problem solving and decision making experiences
- Planning, organisational skills with effective communication skills both verbally and written
- Commitment to continuous improvement and must have relevant work experience
- Self motivated and able to work independently
- Previous experience working in an aviation environment is desired
- Ability to speak additional languages is desired
- A good understanding of all regulatory and recommended procedures that relate to the airport environmen
