Employment Type: Permanent
Contract Duration:
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
We’re
looking for a highly organized and collaborative Assistant Manager, Marketing
to support marketing activities across key segments within IATA’s Products
& Services division. This role supports recurring marketing initiatives,
evergreen campaigns, customer engagement activities, and marketing automation
efforts to help drive awareness, pipeline growth, and customer retention.
Working
closely with Marketing Operations, Digital Marketing, Sales, and Product teams,
you will help coordinate campaigns, manage marketing assets, support automation
activities, and contribute to the successful delivery of go-to-market
initiatives across key products and services within your portfolio.
What your day would be like
- Own the execution of marketing activities for key products and strategic segments within the Products & Services division.
- Coordinate recurring initiatives including newsletters, promotions, calendars, webinars, renewal campaigns, and evergreen marketing programs.
- Drive with marketing automation activities using Pardot and Salesforce, including email campaigns, segmentation, lead nurturing, and reporting.
- Maintain and develop marketing assets such as emails, landing pages, web banners, content, videos, and guides.
- Support customer engagement initiatives including user forums, workshops, webinars, and industry events.
- Collaborate with Digital Marketing and Marketing Operations teams to ensure messaging consistency and brand alignment across campaigns.
- Analyze campaign and automation performance using reporting tools such as Excel, Power BI, Looker Studio, and Google Analytics to provide actionable insights and recommendations to improve engagement and conversion performance.
- Own and maintain campaign calendars, marketing databases, and reporting dashboards to support pipeline generation activities.
- Drive improvement in the customer journey across IATA’s Products & Services ecosystem and digital platforms.
We would love to hear from you if
- 3–5 years of experience in marketing coordination, campaign execution, or marketing support roles, ideally in a B2B environment.
- Experience with marketing automation and CRM platforms such as Pardot and Salesforce.
- Familiarity with digital marketing channels including email marketing, webinars, LinkedIn, Google, and social media platforms.
- Strong organizational and project coordination skills with the ability to manage multiple priorities.
- Strong copywriting and content development skills with the ability to tailor messaging to different audiences and channels.
- Analytical mindset with experience tracking campaign performance and marketing KPIs using Excel, Power BI, Looker Studio, and marketing performance dashboards.
- Excellent written and verbal communication skills in English.
- Experience working across cross-functional and multicultural teams.
- Knowledge of Google Analytics, marketing reporting, or event coordination is considered an asset.
Travel Required: n
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
