Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s degree or equivalent education, training, or experience
• 2+ years of relevant work experience in handling customer issues and problem-solving
Preferred Qualifications- Education & Prior Job Experience
• 3 years of relevant work experience in Customer Relations or Reservations
• Experience with tools and systems such as AACoRN, Asana, Sabre, ePNR, Adovocate, Document lookup, Nexidia, and CERS
Skills, Licenses & Certifications
• Ability to thrive in a fast paced, 24/7 environment.
• Strong written and verbal communication skills, with the ability to support projects requiring critical thinking and presentation.
• Proven ability to adapt quickly, work well under pressure, and meet tight deadlines.
• Highly analytical with an interest in using social media and internal platforms to enhance processes and reporting.
• Strong organization and attention to detail.
• Problem-solving skills and open-minded approach to reaching fair and thoughtful solutions.
• Ability to manage multiple inquiries simultaneously while maintaining accuracy and quality.
• High level of professionalism and discretion when handling confidential and sensitive information.
• Excellent time-management skills with the ability to manage multiple priorities independently.
• A collaborative mindset and the ability to work efficiently with team members and leadership.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); experience in Power BI is a plus.