At
Viva, we look for passionate individuals who truly love what they do. Now is the perfect time to join our team! Viva is the lowest-cost, most preferred, fun, and profitable airline in the Americas, operating the youngest fleet in Latin America and ranking among the fastest-growing airlines worldwide. We foster a culture of inclusion, passion, and transparency—breaking traditional norms, redefining the way we work, and committing to excellence in service and passenger safety.
The Service and Flight Training Sr Analyst is an expert in translating operational processes, service standards, and key passenger touchpoints into multimedia (visual) content design, creating practical and high-impact learning experiences for frontline personnel and operational environments (airports, call centers, and cabin crew).
Lead the design, evolution, and implementation of the customer service training content strategy, ensuring alignment with the VIVA SI service model and generating a direct impact on passenger experience and operational performance through agile, digital, and scalable training solutions.
Main Responsibilities
- Assist in the creation and development of high-quality audiovisual training materials (e-learning, microlearning, learning capsules, operational guides, scripts, and multimedia content).
- Manage and prioritize the training content portfolio based on operational impact and customer experience, ensuring deadlines and objectives are met.
- Research and stay up to date on best practices in training and content development, driving the adoption of new techniques and technologies.
- Collaborate with operational leaders and key stakeholders to identify training needs and improvement opportunities, impacting the passenger customer journey and ensuring content accuracy and relevance.
- Implement strategies to evaluate the effectiveness of training materials and sessions, gathering feedback and driving continuous improvement.
- Visit Viva operational stations to gain firsthand knowledge of the operation and develop precise, targeted solutions for the corresponding processes or projects.
Experience
- 2–3 years of experience in multimedia design, audiovisual production, digital content development, training content design, and e-learning.
Key Responsibilities
- Translate operational processes and service standards into clear, practical, and applicable learning experiences.
- Lead the end-to-end design of learning experiences, including training programs, academies, certifications, and learning journeys.
Educational Background
- Bachelor’s degree in Pedagogy, Communication, Psychology, Instructional Design, Graphic Design, Multimedia Design, Audiovisual Production, or a related field.
- Specialization in e-learning or customer experience is preferred.
Benefits You Will Enjoy as #TeamViva
- Flexible schedule
- #TheBestAirlineToWork: An incredible work environment
- Unlimited vacation from day one
- Savings fund & savings account
- Staff Travel: Discounted flights for you and up to 12 loved ones after 6 months
- MyIDTravel: Fly worldwide with 20+ airline alliances at reduced fares after 6 months
- Life & medical insurance + 24/7 online family medical assistance
- Exclusive discounts on gyms, retail stores, restaurants, universities, and more
- Above-the-law benefits
