The Senior Manager of Operations Communications is part of Global Engagement, a dynamic and collaborative team that helps shape the company's actions, along with its engagement with internal and external stakeholders, to help build and protect the American Airlines brand and its reputation. This role creates and maintains relationships between team members and American Airlines leadership, influences the evolving corporate culture, advances the business strategy — both internally and externally — and works closely with members of the media. This position will report into Global Engagement, but will have strong dotted line ties to senior leaders who lead the daily operation of the airline.
The right person for this job must be able to work in a high-pressure environment with tight deadlines for real-time issues management. This individual must be able to tailor communications to different audiences in the ways that matter most to our team members, customers, media and the general public.