How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
At Delta, our brand is critical to our continued success. As a Customer Service Agent (Ticket/Gate), you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. You will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. Additional tasks may be required based on business and operational needs.
As a Ticket Agent You Are The First To Greet Our Customers. You Will Guide And Assist Them With The Ticketing And Baggage Check-in Process. Responsibilities For This Position Include, But Are Not Limited To:
- Use a computer to sell, print and reissue tickets.
- Manage the check-in process, ensuring that customers have the proper documentation for travel.
- Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level.
- Practices safety conscious behaviors in all operational processes and procedures.
As a Gate Agent You Will Help Our Customers With Routing, Trip Planning And Gate Boarding. Responsibilities For This Position Include, But Are Not Limited To:
- Use computers to assist customers with seat availability, gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process.
- Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
- Practices safety conscious behaviors in all operational processes and procedures.
What You Need To Succeed (Minimum Qualifications)
- Have a high school diploma or GED/CAEC equivalent.
- Consistently makes safety and security, of self and others, the priority.
- Embraces a diverse set of people, thinking, and styles.
- Be at least 18 years of age.
- Frequently lift bags or items weighing up to and including 80 pounds.
- Must have permanent valid authorization to live and work in Cananda at the time of application. Delta does not provide visa sponsorship for this role.
- Possess entry-level computer skills.
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation.
- Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays.
- Must be fluent, both written and orally, in English.
- Must currently hold a valid Canadian driver’s license.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Previous experience in an airport above-wing position (i.e Airport Ticket/Gate Agent, Airport Customer Service Agent).
