Employment Type: Internship
Contract Duration: 6 months extendable to 11 months
Why you will love working here
At IATA, we represent over 350 airlines worldwide, striving to make
aviation safer, smarter, more sustainable, and inclusive.
• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.
• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.
• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.
• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.
• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!
About the team you are joining
As a
Training Technology Intern at IATA, you’ll step into a fast-paced, globally
connected environment where learning meets real-world impact. Working closely
with the Training Technology, Product Management and Delivery teams, you’ll
help ensure the smooth operation of our systems that support over 100,000
students annually. With a newly launched Learning Management System (LMS)
managing more than 800 products, 400 training partners, and a high volume of
transactions - including 15,000 invoices and 10,000 customer queries each year
- your role will be vital in keeping everything running efficiently.
Reporting
to the Assistant Director of Training Technology, you’ll contribute to the
development and support of both current and future training systems, including
data reporting and system optimization. This internship offers a unique
opportunity to gain hands-on experience in training operations and educational
technology, while playing a key role in helping IATA meet its customer and
commercial goals.
We’re
looking for recent graduates who are eager to learn, ready to start by 01 August 2026, and available
to work full-time (40 hours per week) for a minimum of six months.
What your day would be like
System Support
& Administration
· Ensure the smooth operation of
the IATA LMS and related platforms.
· Monitor system performance and
proactively address any issues that arise.
Technical
Assistance
· Respond to internal and some
external support requests related to platforms such as LMS,
SAP, Salesforce, and Power BI.
· Troubleshoot problems and
provide timely solutions to users.
· Escalate technical issues to
internal and external vendors.
· Follow up to ensure tickets are
resolved efficiently and satisfactorily.
Documentation &
Communication
· Create and update user guides,
process documentation, and knowledge-sharing materials.
· Communicate clearly and
professionally with team members and stakeholders to explain technical concepts
in an accessible way.
Team Collaboration
· Provide backup support to other
team members when needed.
· Participate in team meetings
and contribute to ongoing projects.
Special Projects
· Take ownership of assigned
special projects, which may involve research, testing, or process improvement
initiatives.
We would love to hear from you if
· You are currently studying, or
you are in the progress of obtaining a University Degree or if you recently
(within 1 year) graduated from a University with a Bachelor's or Master's
Degree.
· You have excellent verbal and
written communication skills in English.
· You have proven teamwork and
initiative skills; ability to deal with people from different levels and
cultures within the organization.
· You are a creative thinker with
problem-solving abilities. You like challenges and finding solutions to
day-to-day problems.
· Can think openly, imaginatively, and creatively and you enjoy working in a fast-paced team environment.
· You
have a strong customer service orientation.
· You are detailed with a
meticulous approach to ensure accuracy and quality in deliverables.
· Strong knowledge of Microsoft
Office, SharePoint.
· Knowledge of
Salesforce, LMS, HTML, SCORM and PowerBi are considered as assets.
Travel Required: 0
Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!
