- Job Purpose
- Responsible for managing all documentation-related tasks for the Cabin Crew and ensure that all documentation is accurate, up-to-date, and easily accessible.
- Key Accountabilities
Documentation
- Collect BCAS, AEP and police verification forms timely from crew members and trainee crew.
- Send the forms for stamping and check files for any discrepancy (BAEP/TAEP). In case of discrepancy, inform crew members.
- Review expiry of police verification record for crew members, IB clearance for foreign national and notify them as per stated timelines.
- Sign on AVSEC forms and take nomination for AVSEC session of corporate team and plan slots for online sessions.
- Support the Documentation Lead in identifying opportunities for process improvement in document management and implementing changes to increase efficiency and effectiveness.
- Ensure that all documentation is properly stored, organized, and easily accessible to relevant stakeholders
- Assist in the distribution of documentation to internal and external stakeholders, such as cabin crew members, training teams, and corporate team.
- Support the archiving and disposal of documentation in accordance with company policies and regulatory requirements.
- Ensure timely list sharing with the vendor for the crew US visa.
- Handling US visa vendors and US visa process end to end, from emailing crew to updating the records of US visa in the CAE application.
- Ensure regular follow-up with vendor, maintaining US visa tracker and maintain all the crew details related to US Visa.
- Ensure regular interaction with stakeholders and maintain good liaison with BCAS/DGCA/Airport Operator/US Embassy and all stakeholders at the airport for quick redressal of AEP/CMC/Visa NOC related issues.
- Accountable for timely processing of police verification and issuance of TAEPs/BAEPs for other assigned dedicated bases as a SPOC, hence enabling a smooth in-flight operation across PAN India.
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
- Skills Required for the role
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Strong Interpersonal skills
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Innovative & Creative
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Strong Team management skills
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Stakeholder Management skills
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Documentation Expertise
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Strong Industry knowledge
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- Key Performance Indicators
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Document Accuracy
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Document Accessibility & Management
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Compliance
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Process Improvement
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- Key Interfaces
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Internal Interfaces
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IFS & Cabin Crew Head and Team
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- Support the development and implementation of the Cabin Crew Division Function’s administrative policies and procedures through document management.
- Coordinate with other bases for assistance in processing TAEPs/BAEPs and visit to respective base whenever required.
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Security team
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- Coordination with security team for documentation of BAEP/TAEP.
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External Interfaces
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BCAS/DIAL/Travel partner
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- Coordination with respective team for follow-up on TAEPs/BAEPs, police verification, IB clearance for foreign nationals, US visa appointment etc.
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- Educational and Experience Requirements
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Minimum Education requirements
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- Bachelor’s degree and/or related field experience in an airline operational environment
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Experience
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Minimum
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Desired
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- 2+ years of experience in Documentation and record keeping
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- Extensive and comprehensive knowledge of the Inflight/Cabin Services
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