How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta Air Lines, Inc. has multiple openings for Sr. Coordinators (L6), Global Personalization & Language in Atlanta, GA.
Key Responsibilities
- Coordinate and develop Delta’s language personalization communications roadmap, focusing on the customer marketing experience.
- Collaborate across teams to assess localization requirements for international markets and manage project workflows, needs, inputs, and relationships with translation vendors to ensure quality translations.
- Support Delta teams in delivering the right message to international audiences and drive strategic implementations and improvements to grow a “Localization Center of Excellence” at Delta.
- Consult with stakeholders to identify and implement key initiatives for better customer approach, partnering with business leaders to determine customer needs and oversee projects from inception to completion.
- Ensure continuity and optimization of translation processes for international branches, increasing personalization and team efficiencies through new best practices and tools.
- Support strategy development, including trainings and reports, and establish and monitor the quality of messages shared with passengers.
- Coordinate trainings and onboarding for translation workflows, develop tracking, trending, reporting, and process flows, and support benchmarking and innovation strategy development.
- Lead the execution of the language personalization communications roadmap, managing the Trip Comms translation initiative and overseeing scaling and integration efforts.
- Serve as Delta’s Brazilian Portuguese Subject Matter Expert, ensuring quality and consistency across all communication channels including Social.
- Collaborate with international teams for seamless integration of translation workflows and manage relationships with external translation vendors.
- Provide training and onboarding for new translation workflows and drive innovative approaches in language personalization to enhance customer engagement.
- Leverage Delta’s joint venture with LATAM Airlines to enhance international communication strategies and initiatives in Latin American region.
- Telecommuting permitted 2-3 days per week. 5% international and domestic travel.
What You Need To Succeed (Minimum Qualifications)
Bachelor’s degree in Marketing, Business Administration, Hospitality Management, or a related field, and 3 years of experience in marketing.
Must Have Work Experience In
- Localization and processes within Latin American Markets including Translations Management Systems: Trados, OneLink, and Localization Quality Assurance (LQA);
- Data analysis and reporting with regional insights: Excel, Google Sheets, and Salesforce;
- Project management in international and multicultural contexts: Smartsheet, Adobe Workfront, Microsoft Teams, and hybrid project management using Agile and Waterfall;
- Market research and analysis focused on Brazilian and LATAM consumers including Net Promoter Score analysis for consumer loyalty;
- Content strategy development for Brazilian audiences using Canva and Adobe; and
- Vendor and stakeholder management for LATAM Partnerships using Salesforce and Invoiceworks.
- Must have Native-Level Fluency in Portuguese and Advanced Proficiency in Spanish.
What Will Give You a Competitive Edge (Preferred Qualifications)
Benefits and Perks to Help You Keep Climbing
Benefits
Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
Career development programs to achieve your long-term career goals
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Recognition rewards and awards through the platform Unstoppable Together
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
