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Customer Service Representative

Johnson Service Group • Ontario, CA, US • 4d ago

JSG is hiring a Order Entry Clerk / Customer Service Representative for a TEMP-HIRE position in Ontario, CA!
PAY RATE: $18-$19 DOE

Job Description:

The Customer Service Representative is expected to maintain, build, and create strong relationships with our customers. He/she should represent the company in a positive light by helping our customers to the best of her abilities, striving for continuous improvement. Some responsibilities include but are not limited to:

Answer incoming calls in a timely and professional manner
Process orders and do any necessary follow-up or call-backs
Have an up-to-date knowledge on the company’s products and specials
Interact and help outside sales representatives with customer requests/inquiries
Maintain our customer database
Provide excellent customer service for walk-in customers
Assist customers in placing their orders by providing product knowledge
Understand and learn company internal processes
Receive and resolve customer issues in a professional manner
Process online quotations and orders
Help create driver route sheets
Complete all other tasks and responsibilities as assigned

#D800
** Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.