Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things, and Win as a Team, and we are currently seeking dedicated individuals who align with these values to join our team at various locations across the globe.
Job Summary
Responsible for safe and accurate load control, ensuring operational efficiency and on-time performance through effective coordination and compliance with procedures.
Your activities
- Physical, on-ground coordination.
- Acts as the main liaison between the flight crew, ground handlers, fueling team, and catering.
- Oversees the entire aircraft turnaround process, ensuring safe loading/unloading, catering, and cleaning.
- Managing last-minute changes (LMC) at the gate.
- Audit Responsibilities
- Conduct regular audits of turn processes, safety compliance, and procedural adherence.
- Document findings and ensure timely follow‑up on corrective action
- Coaching and Debriefing
- Lead post‑turn debriefs with ramp teams to review performance, safety observations, and improvement opportunities.
- Provide real‑time coaching during and after turns to reinforce standards and expectations.
- Read & Sign Compliance Oversight
- Ensure all required Read & Signs are completed accurately and on schedule.
- Track compliance and escalate gaps when necessary.
- Discipline Based on Audit Findings
- Initiate and document corrective or disciplinary actions when audits identify non‑compliance or unsafe behavior
- Work with leadership and HR to ensure consistency and fairness in the process.
Qualifications
- Airside Permit Requirement (DA/AVOP), required to hold and maintain a valid DA/AVOP.
- Excellent communication skills in English.
- Work independently and as a team;
- Eligible to work in Canada with an open, valid work permit.
- Act as a resourceful person who can remain calm under pressure to obtain clear information and relay the same precisely.
- Capacity to evaluate and analyze operational needs;
- Able to multitask and prioritize;
- Ability to relate to Customers, Management, other employees, and other Agencies;
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
