Information Representative – Records
Johnson Service Group (JSG) is a nationally recognized professional staffing firm, and we are recruiting for an experienced Information Representative – Records. This is a long-term contract with the largest public energy provider in the U.S.
Hourly Rate Range: $24.00 to $28.75 p/h (time and a half for overtime)
Citizenship: U.S. Citizenship is required
Client Location: Knoxville, TN.
Residency: Local or Regional candidates only.
Proposed start date: 07/20/26
Proposed end date: 09/30/27
Functions and Responsibilities:
- Fully performs both standard and non-standard transactions associated with the information management job family.
- Typical duties include: selecting, applying, and explaining procedures and practices to identify and resolve discrepancies; researching information sources; and documenting and coordinating results.
- Analyzes and performs assessments of records and documents submitted by various organizations to ensure compliance with appropriate procedural requirements.
- Interprets and analyzes customer requests for record and document retrieval to determine location and retrievability.
- Identifies and reports system software and hardware problems to the appropriate technical personnel.
- Views and prints documents and records from various types of micrographics and reproduction equipment.
- Maintains centralized information centers to support daily work activities.
- Identifies discrepancies and resolves problems for document control and records management transactions.
- Responsible for inputting, maintaining, and retrieving information from manual and automated systems.
- Provides guidance and ongoing customer service to field personnel in processing and correcting transactions.
- Trains end-user customers on information systems capabilities and new applications.
Required Skills and Experience:
- Demonstrated competencies at the administrative representative level.
- Advanced knowledge of information systems and equipment for micrographics, reproduction, and computer software and hardware.
- Minimum of a 2-year associate degree in a related field or equivalent experience
JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.
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